Telecoms
Keep what was ordered, what is active and what is billed in agreement.
Telecoms operators carry a large customer base, many integrations and a lot of personal data. We build the software that links ordering, provisioning, billing and support, and assess the portals, APIs and staff access that are most exposed.
Subscriber data and access
Self-service portals and APIs tested, SIM-swap and account-takeover controls reviewed, and staff access to subscriber data limited to what each role needs.
Order to activation
Order capture, provisioning workflows and status tracking, so a request is visible from sale to activation.
Billing and OSS/BSS integration
Provisioning, billing and support systems reconciled, so active services and billed services match.
Where discovery starts
Where does a customer request lose visibility?
Follow-up questions depend on your answer. Not sure is always a valid answer.
Systems we usually work with
- Customer and service lifecycle
- Provisioning and fulfilment workflows
- Billing reconciliation
- OSS and BSS integration
- Self-service portals and APIs
- Staff access to subscriber data
Describe where a request loses visibility.
Discovery records the systems a request passes through and where it stalls. The answers become a brief you can check before a proposal.